This survey takes about 10 minutes to complete. It will be used to further develop our Low-Cost, No Frills business model services and products. Your answers are completely confidential. Upon completion of the survey the 14 page "Plato's Way to Empower Employees" will be emailed to you. Thank you in advance!
DEMOGRAPHICS
Your Name:
Your Company's Name:
Type of Business:
Your contact information will not be sold or given to any entity for any purpose and will be used strictly to inform you of LowCostNoFrills.com events, promotions, activities, feature stories and other LowCostNoFrills.com website offerings, initiatives and information.
Email Address:
Company Website:
Phone Number, just in case we have questions:
Mailing Address:
City: State:
What is your position in your company? Sole Owner President/CEO/Partner Senior Manager General Manager Employee
How many people do you employ? Just myself 1 - 20 21 - 50 51 - 500 501 - 2,000 2,001 - 10,000 More than 10,000
How many people do you serve in an average month? 100 or less 101 - 1,000 1,001 - 10,000 10,001 - 30,000 More than 30,000 per month
How long has your company you been in business? 0 - 2 years 2 - 5 years 6 - 10 years 11 years or more
How did you find this website/survey?
QUESTIONS (only 17!)
1) What is your #1 business goal this year?
2) What are your top 3 business goals for the next 3 to 5 years?
#1:
#2:
#3:
3) What would make meeting these goals easier?
4) What has been your company's average annual growth over the past 5 years? 0 - 2% 3 - 5% 6 - 10% 11 - 15% 16 - 20% 21 - 30% 31% or more
5) What are your 3 biggest issues regarding improving your annual growth rate?
6) What is your company's market share? 0 - 2% 3 - 5% 6 - 10% 11 - 15% 16 - 20% 21 - 30% 31% or more
7) What are your 3 biggest challenges in capturing more market share?
8) Overall, how happy are you with the workforce you currently employ? Very Happy - I wouldn't change a thing Happy They're OK They could definitely improve I'd like to get an entirely new workforce They're family
9) Why? What would you change?
10) How does your customer service compare to your competitors? We are often recognized as having the best customer service in our industry. We have better customer service than our competitors. We have about the same lever of customer service as our competitors. We have a lower level of customer service than our competitors. Customer service? What customer service!?
11) What is your company's price range in your industry. Luxury/The Highest Premium/Quite High Average for our industry. Low for our industry. We practically give it away!
12) What percentage of your business do you do over the Internet? None 1 - 10% 11 - 25% 26 - 50% 51% - 75% 76% - 99% All
13) What do you use the Internet for in your business? Please indicate all uses. Email Basic Information Website Advertising/Marketing Sales Customer Relationship Management Inventory Management Scheduling/Appointment Setting Customer Education Other
14) What do you think makes a business Low-Cost, No Frills?
15) Which Low-Cost, No Frills Companies are you familiar with? Please indicate all. Airline (Southwest, easyJet, Jet Blue, Ryan Air, Sky Bus) Bus Service (Stagecoach, Mega Bus) Cruise Line (easyCruise) Dry Cleaner (Clean Pressing) Funeral Home (All County) Hotel (easyHotel, Formula 1, Tune Hotels) Internet Only Banking (HSBC Direct, E*Trade, Compubank) Internet Only Investing (E*Trade, Ameritrade) Internet Only Insurance (eInsurance.com, eHealthInsurance.com) Retail Store (Aldi, Primark, Uniglo) Video Rental (NetFlix) Other
16) What is your impression of Low-Cost, No Frills businesses?
17) What don't you currently have that would help your business grow and be more profitable?
Thanks for your time! Check your email for "Plato's Way to Empower Employees."
